Authorization for returns must be made within 14 days of receipt of your order.  We will only accept merchandise in its original packaging and condition.  Customers are responsible for all freight charges on any returns unless otherwise stated at the time of authorization. We reserve the right to refuse any unreported/unauthorized returns and any costs incurred by Best Value Products for such returns will be the responsibility of the customer. All returned merchandise will be inspected upon receipt. If the reported issue is deemed to be invalid or misreported, a restocking charge may be applied.
If packages were delivered in a visibly damaged condition, please refuse the package or notify the UPS or truck driver of the damage then call us immediately.  Failure to do so may result in a loss of claim with the shipping company and a loss or delay of your refund.